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Today we're experiencing a combination of high winds, saturated soils, and trees that still have foliage, which is leading to power outages across our service area.

We understand how difficult it is to be without power. Our teams are ready to respond and crews will be working in the field as long as conditions are safe to do so.

If your power goes out, we'll work around the clock to restore it as quickly and safely as possible.

Visit PSE’s Alerts and Advisories page for information on our response efforts: retro-schemas.com/alerts.

   

alert 

Safety first.

  • Never touch or go within 35 feet of downed power lines because they might be energized. Call PSE at 1-888-225-5773 or 911 to report problems.

  • If you’re using portable heaters, keep them away from furniture, draperies and other flammable materials.

  • Always use flashlights instead of candles.

  • Be aware of the dangers of carbon monoxide poisoning:

    • Never install or use a generator indoors or in enclosed or partially-enclosed areas, even those that are ventilated. When using your generator outdoors during a power outage, avoid placing it near windows, doors and vents. More generator safety tips: retro-schemas.com/en/pages/generator-safety  
    • Never use a natural gas range for heating, or charcoal as an indoor heating or cooking source.
    • Additional carbon monoxide safety information: retro-schemas.com/en/pages/carbon-monoxide

  • Never charge your phone or other devices in a running vehicle with the garage door closed.

  • Make sure that natural gas appliances are maintained and operated according to manufacturer recommendations.

Earthquake safety

An earthquake can occur any time without warning. Here are some of the many ways you can minimize the risks to you, your family and home when an earthquake hits.

  • Prepare an emergency kit with at least a three-day supply of non-perishable food, water and other basic items.
  • Consider taking these steps to reduce earthquake hazards in your household.
  • Make sure your natural gas water heater is securely strapped to a wall stud.
  • Be familiar with the location and operation of the shut-off valve on your gas appliances. If your appliances do not have a shut-off valve, have one installed.
  • Know how to shut off your gas service in an emergency.
  • Use flexible pipe connections to connect all gas appliances to the house line that goes to your meter.
  • Stay away from downed power lines. Call us at 1-888-225-5773 if you see one.
  • If you smell natural gas, see a broken gas line or hear gas escaping, leave the area immediately and call 911. Then call PSE at 1-888-225-5773.

Do not turn off your gas service if you do not smell, see, hear or suspect that gas is escaping. Doing so will deprive you of energy you may need to cope with the emergency. In a post-disaster environment, there may be significant delay in PSE getting to your home to turn the gas back on.

If you do turn off your natural gas service, do not attempt to turn it back on yourself. Call us at 1-888-225-5773 to get it turned back on.

Customers who prefer that their gas shuts off automatically in an earthquake can purchase a seismic shut-off valve. These valves are positioned on the customer’s side of the gas meter to automatically stop the flow of gas into a structure. The valves are sensitive to shaking, and if not installed properly, may inadvertently shut off gas due to vibration sources other than a strong earthquake. Whenever gas is shut off, appliances and piping should be inspected before service is restored. PSE does not install these valves, nor do we provide maintenance service. We will, however, inspect appliances and piping and reset the valve after a shut-off.

 

Earthquake